Uninterruptible Power System
To guard against local power failures, we have two industrial-grade, three-phase Liebert UPS systems. These act as back-up batteries, maintaining uninterrupted power in case of surges or power outages. With these back-up systems in place, we can keep our network up and running indefinitely without relying on external power.
Industrial Grade Web Servers
Our web servers are industrial machines designed for a 24/7 web serving environment. All servers are equipped with dual-redundant, 450-watt power supplies, hot swap Seagate Baracuda/Cheetah drives and force-filtered cooling systems. In addition, our NOC is equipped with an inventory of identically configured, burned-in standby servers.
Redundant Hot Swap Power Supplies
Each server employs dual-redundant hot swap power supplies. If a power supply were to fail, the server would continue running with power from the alternate supply.
Connected to Three Backbones
Our NOC, located in Baltimore, Maryland, is OnNet with GlobalCenter (GC), Qwest Communications and AT&T through three separate bandwidth-on-demand connections that enter Baltimore in our building.
GC, a Tier 1 provider with a 13,000-mile fiber optic network and Dense Wave Division Multiplexing (DWDM) technology that provides an enormous 460 gigabytes per second (Gbps) of capacity worldwide, has an Asynchronous Transfer Mode (ATM) fiber node located just a few floors below the NOC.
We utilize an OC-12 line that Qwest plans to upgrade to an OC-48 in the near future. Our Qwest connection enables us to offer additional redundancy and better routes to Europe, Latin America and Asia. With our carriers, our router has up to 150,000 possible routes to send each packet of traffic.
AT&T is our third Tier One Internet backbone. AT&T Managed Internet Service provides a reliable, dedicated, high-speed Internet connection and industry-leading Service Level Agreements (SLAs). Your business IP services will reside on AT&T's world-class OC-192/OC-48 IP backbone, providing you with managed, state-of-the-art hardware and software, smart routing capability, and continuous performance monitoring.
Furthermore, because of these unique connections, Genesis System.com does not need to link to the Internet through an OC3 or T3 Telecom circuit. Instead, independent cables run inside our building directly from the NOC to all three carriers' points of presence. These lines can handle the bandwidth of a T3 or an OC3 with DWDM. Plus, they handle several times the bandwidth of an OC3. Whatever your bandwidth needs may be, Genesis System.com has the scalability to meet them.
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Network Reliability
Industry analysis reveals that 70% of downtime of over 10 hours with any ISP is caused by telephone circuit failure. Our NOC is in the same building as GlobalCenter, Qwest and AT&T, there is no phone circuit between our providers and us. Instead, there is a direct connection between our Cisco 7500 routers and theirs. As a result circuit failure is virtually eliminated
Hot Swap Seagate Drives
The drives and drive bays of all Genesis System.com servers are constructed from high-grade aluminum and rest in shock-mounted drive cages, which adds to the durability of the hardware. Our drives feature the lowest failure rate in the industry.
Performance Through Low Latency/High Throughput
Too often providers operate their networks at three to four times their responsible capacity. As a result, their corresponding transfer times reach over 300ms. Our network daily average is 27% of its capacity, with midday peak spikes reaching only 33% capacity.
Support/ Network Uptime and Speed
Genesis System.com clients will receive a human generated response to new support requests within 48 hours. Our network will be available at least 99.5% of any full month. Clients will be carried off our network and to our Tier 1 provider in less than 80ms over a five-minute average at any time of day or night.
Standby Servers
We keep spare servers online of all CPU configurations. If a server were to experience a hardware failure, we would turn a key, grab the handle on the drive, pull it out and insert it into an identical standby CPU. We would then reboot the second machine, and the server would be up and running again in a matter of minutes
Network Redundancy
We use intelligent end-user routing software called Border Gateway Protocol (BGP) between Qwest, GC and AT&T, which use the same protocol. BGP identifies which path is the most efficient for each data packet and then routes the packet to its destination on the fastest path. This increases the speed at which web pages sent from our NOC arrive at their destination.
Because we are OnNet with GlobalCenter, Qwest and AT&T, we share their digital distribution architecture, which includes private peering network connections to major Internet carriers such as MCI, Sprint, UUNET, EUNET, AT&T, AOL, Best, Erols, IBM Advantis and others. These private peering arrangements allow us to quickly and efficiently exchange packets of data with every major backbone carrier in a one-to-one environment.
In addition, GC has high-speed links to eight public exchanges including both MAE East and West and several NAPS. Through these public exchanges, customers have the ability to reach their sites, no matter where they are.
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